Work Flow Process
1. We receive your patient demographic and insurance information upon your initial evaluation with your patient. PTBS enters all demographics and insurance information in to our system.
2. Each therapist will scan or fax in to our software system the charge log for that day. This is in Excel format customized with procedures that you use on a daily basis. The number of units are documented on this form.
3. Charges are put in on a daily basis and within 24 hours of initial receipt. All charges are sent electronically to our clearinghouse where we will get receipt of acceptance. If there are any errors on claim these will be corrected at this level.
4. ERA's will arrive in to the software system to be posted. EOB's and any payments will all be received at your clinic. At this time, these will need to be scanned/faxed in to the software system to be posted to patient's account.
5. Copay/coinsurance logs will be completed by clinic on a weekly basis via our form to apply towards any patient balances that you have collected on during that date of service.
6. Patient statements are sent to reflect what patient owes after all payments from insurance and copays/coinsurances have been posted.
